FAQs

Our operating hours are Monday to Sunday, 8am-6pm. We are closed on public holidays.test

We use seasonal blooms, so if a specific flower is unavailable, we may substitute it with one of equal or higher value in a similar style and color. Our stylists ensure the arrangement’s look and feel remains consistent, though slight variances in color are natural.

Prices may change due to flower availability, which is season-dependent. Promotions and promotional codes, valid only for their specified duration, cannot be used retrospectively or combined with other offers. Discounts apply at the time of purchase only, and we reserve the right to amend promotion terms or withdraw them without notice.

We accept payments in Singapore Dollars (SGD) through PayPal for online purchases, via direct bank transfer to our DBS Bank account for phone, email, or SMS orders, and cash payments at our atelier.

We deliver to the address provided, except for restricted areas. Ensure recipient availability, as deliveries to businesses and hospitals may be left at receptions. Re-delivery incurs charges. We offer free delivery from 9am to 6pm, with additional charges for off-hour, urgent, or specific location deliveries.

Subscriptions and confirmed orders are non-refundable upon cancellation. Rescheduling is possible with at least 48 hours’ notice, subject to management approval.

We are not liable for failures or delays resulting from circumstances beyond our control, including natural disasters, societal unrest, political changes, or market conditions.

Our Omakase service offers bespoke floral arrangements, tailored to your recipient’s unique personality and preferences. It’s an exercise in trust, where you allow our skilled florists to craft a floral piece that not only meets but exceeds your expectations, resonating with the distinct character of the receiver.

When time is short or you’re uncertain about the recipient’s taste, entrusting our florists is a wise choice. They possess the expertise to assemble a stunning, surprise floral arrangement that will captivate and charm.

Our boutique operates from 9am to 6pm, which aligns with our standard delivery schedule. For urgent floral requests, we’re ready to assist you at +65 8338 1308, ensuring your needs are promptly met.

Visit us at our floral haven located at 1 Bukit Batok Cres, #02-52 WCEGA Plaza, Singapore 658064. Our doors are open for your floral needs and queries.

In cases where the recipient can’t be reached, we proactively reach out to the sender for alternative arrangements. With consent, we safely leave the arrangement at the doorstep and provide photographic evidence for assurance.

Our floral treasures are globally sourced, predominantly from Holland, China, Taiwan, Kenya, Malaysia, Ecuador, South Africa, Eutopia, Thailand, Australia, and New Zealand, ensuring a diverse and quality selection.

Typically, our floral arrangements stay fresh for 3-5 days. However, some select flowers boast a longevity of up to 10 days, maintaining their beauty and aroma.

After processing, orders cannot be cancelled or modified in terms of floral selection. Adjustments in delivery details or message cards are subject to possible additional charges.

Client satisfaction is paramount. We ensure that no modifications to your chosen arrangement are made without receiving your explicit approval first.

Collecting contact details is a crucial step in our process, aimed at enhancing communication, ensuring order accuracy, and facilitating contact with the purchaser in case the recipient is unavailable at the time of delivery.